FAQ

What are your services?
We concentrate on Quality home cleaning, It is what we do Best !

How often do we service domestic homes?
We provide regular weekly, fortnightly, monthly and moving in/moving out cleaning.

Our concern is security (someone else in our home). How do you handle that?
We ensure where possible to keep the same cleaner(s) in your home for their length of service to you. Your keys are coded so no one apart from your cleaner(s) know which property they belong to.

What happens if something gets damaged?
We take the utmost care of your premises and contents during our cleaning services. However in the unlikely event something gets damaged, all of our cleaners are covered by Public Liability insurance to safeguard your property.

I've got pets. What do we do with them?
Owners with pets (especially dogs) usually leave them outside while your cleaner is there. However if you have any wishes or concerns, discuss these with us so that appropriate arrangements can be made.

Is there a contract require by your company?
No! We believe in the old fashion idea of a handshake is your word.

Do you do washing, dishes, ironing, make beds etc?
No! Those items fall into the housekeeping category. Our sole work is professional house cleaning.

Do we have reliable continual service with the same cleaner(s)?
Yes! When your cleaner(s) go on holidays or is not well you can choose whether you want to miss a clean or that you want to find a short term replacement.

I've got an alarm. What happens here?
Some clients are happy to provide their alarm codes, which we must stress, are held with us under the strictest of confidence so that your security isn't compromised. Other clients are happy just to leave their alarm unset as they know when their cleaner will be there. We can discuss these arrangements once you've decided to use our services.

Do I need to be there when you clean?
This is entirely your choice. Most clients are happy to leave us a key which, like your alarm code, is held with us securely.

What chemicals do you use?
Our cleaning solutions are derived from plants which mean they are bio-degradable. This not only helps our environment but is also safe to use around your family, including your pets.

How do I pay and when?
For domestic services, you pay on the day of the service either by cash or cheque. If you wish to pay by direct credit, please discuss this with us so that appropriate arrangements can be made.